IT Asset Requests integration with IT Asset Management now requires a Flexera One IAM refresh token

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This enhancement is available with IT Asset Requests.

IT Asset Management is retiring the use of AGW and AGW tokens. As a result, to integrate IT Asset Requests with IT Asset Management, an administrator now needs to provide a Flexera One IAM refresh token. Steps to generate the refresh token are provided in the Generating Refresh Token section of the Flexera One Help.

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The org from which refresh token is generated should have FNMS capabilities to connect to IT Asset Management.