Updated minimum permissions required and API endpoints for ServiceNow integration
note
This enhancement is available with SaaS Management.
Minimum Permissions Required
The Minimum Permissions Required section for the ServiceNow integration instructions were updated to clarify application permissions based on the integration task and the user role.
| Role | Description | Integration Task Name |
|---|---|---|
| rest_api_explorer | This role is required for retrieving the ServiceNow users and activities details. | Application Roster Application Access |
| user_admin | This role is necessary for user license management in the reclamation task. | License Reclamation |
API endpoints
The following ServiceNow API endpoints were updated.
Application Roster and Application Access
https://<<instance>>.service-now.com/api/now/stats/sys_user
https://<<instance>>.service-now.com/api/now/table/sys_user
Reclamation
https://<<instance>>.service-now.com/api/now/v2/table/sys_user/{sys_id}